The hidden cost of a broken recruitment stack
A recruitment agency lives and dies by its ability to move fast, stay organised, and keep consultants focused on what they do best — building relationships and placing candidates.
When your systems aren't working, everything slows down. Consultants spend time on admin that should be automated.
Data gets lost between tools. Your ATS becomes a graveyard of half-filled records that nobody trusts.
60%
of recruitment agencies say their ATS is not used to its full potential (Source: Bullhorn Recruitment Trends)
1 in 3
recruitment agencies plan to change their ATS within 2 years — most end up with the same problems in a new system (Source: Bullhorn)
23%
of recruiter time is spent on administrative tasks that could be automated (Source: LinkedIn Global Talent Trends)
50%
of recruiters have seen a 25–40% improvement in their overall hiring efficiency thanks to recruitment tech tools — yet most agencies are still using their ATS at a fraction of its actual capacity.
01. The ATS that nobody uses properly
It was implemented, everyone was trained for a day, and then left to figure it out. Now every consultant has their own workaround, data is inconsistent, and nobody trusts the reports it generates.
02. Processes that grew organically — and show it
What works for a 3-person agency doesn't work for a 15-person one. As agencies grow, processes get patched rather than redesigned. The result is inefficiency that's invisible until it starts costing you placements.
03. Tools that don't talk to each other
Your ATS, your job boards, your invoices, your LinkedIn, your email — all generating data that lives in silos. Nobody has a clear picture of what's actually happening in the pipeline.
04. An overwhelming amount of new AI tools
The recruitment tech market has exploded, with every week, a new AI tool promising to transform your agency — sourcing, screening, outreach, reporting. It feels every new tool is just another layer on top of something that wasn't working to begin with.
How I work
"This isn't about telling you what you're doing wrong. It's about understanding how your agency actually works and making it work better for you."
01
Phase One : Discovery Conversation
We start with a conversation. You tell me what's happening, what's frustrating you, where you feel things are slowing down.
​
03
Phase Three : Assessment
I tell you what I see.
What's working, what isn't, and what I'd prioritise if I were in your position in a clear and direct report: a new ATS or a recalibration of the one you have, integrations neeeded, etc...
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02
Phase Two: Operational Audit
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I spend a few days looking at how things actually work — your processes, your ATS configuration, your integrations, how your team uses the tools.
I talk to your consultants. I look at what's really happening, not just what's supposed to happen.
04
Phase Four: Ongoing Support
If you want to go further, I work with you on a monthly retainer basis — a defined number of hours per month to help you implement changes, reconfigure your systems, manage integrations, or train your team. No long-term commitment, one month's notice to stop.
04
Phase Four: Ongoing support
If you want to go further, I work with you on a monthly retainer basis — a defined number of hours per month to help you implement changes, reconfigure your systems, manage integrations, or train your team. No long-term commitment, one month's notice to stop.
02
Phase Two: Operational audit
​
I spend a few days looking at how things actually work — your processes, your ATS configuration, your integrations, how your team uses the tools.
I talk to your consultants. I look at what's really happening, not just what's supposed to happen.
03
Phase Three : Assessment
I tell you what I see.
What's working, what isn't, and what I'd prioritise if I were in your position in a clear and direct report: a new ATS or a recalibration of the one you have, integrations needed, etc...
01
Phase One : Discovery conversation
We start with a conversation. You tell me what's happening, what's frustrating you, where you feel things are slowing down.
About Gwen
I spent six years inside a recruitment agency — first as a Business Insights Analyst, then as National Operations Manager across two offices.
I built the reporting systems, led the digital transformation, implemented and optimised the ATS, and trained consultants on the tools they used every day.
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I know what a well-run recruitment operation looks like from the inside. I also know what it looks like when the systems are holding the team back — because I've seen both, and I've fixed both.
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I work with small to mid-size recruitment agencies who know something isn't working but aren't sure where to start. I come in, I look at how things actually work, and I help you make them work better — without the drama of a full system overhaul unless that's genuinely what's needed.